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AON: Selling by Building Relationships
Today, in many fields selling is about building long-term relationships with customers. For sales people, relationship selling is viewed as a continuous circle in which they analyze customer needs, present the benefit of their product or service, gain the commitment from customers, and provide servi... read more
DVD style course with completion certificate only
BMW: World Class Cars, World Class Service
The Levin family has sold new and used cars in Chicago and Northwest Indiana for the past 55 years. In 1981, they began selling BMWs, and since 2001, they've sold that brand exclusively. The Levin philosophy is not just to satisfy customers, but to exceed the expectations of customers when satisfyin... read more
DVD style course with completion certificate only
Hotel Management at the Hotel Monaco
In the hotel business, there are many opportunities to provide service to customers, and in order to remain competitive; the service design must be excellent throughout. The Hotel Monaco, owned by San Francisco's Kimpton Group, is a boutique hotel with 7 locations around the country. In Chicago, its... read more
DVD style course with completion certificate only
Hotel Monaco-Managing Customer Service
The Hotel Monaco Chicago is one of seven boutique hotels owned by San Francisco's Kimpton Group. Kimpton's service concept is to offer the same services and comforts of a luxury chain hotel, but with the personality and individual attention of staying at a friend's home. In an extremely competitive ... read more
DVD style course with completion certificate only
Human Resource Assessment and Development: Von Maur Stores
Von Maur's department store strength lies in its customer service: their #l goal and superb selling tool! Their approaches to team spirit and team involvement transfers into smiles at every turn. Every single thought and concept involves the very best customer service and the happy customer. Human r... read more
DVD style course with completion certificate only
Management by Inspiration: World Famous Pike Place Fish
Located in Seattle's sprawling Farmer's Market, World Famous Pike Place Fish is known for a number of things: their variety of fresh seafood, from 15 pound salmon to 2 ounce scallops, their great prices, and their friendly service. Most of all, they're known for their flying fish. See how this small... read more
DVD style course with completion certificate only
Service & Atmospherics: Commitment to Service and Quality
Commitment to customer service and product quality, combined with upscale atmosphere, leads to enduring relationships with customers. This video highlights Von Maur Department Stores.
DVD style course with completion certificate only
Starting Your Own Business Featuring: Culver's
At Culver's, it all starts with their mission statement, "Every person that chooses to come to Culver's leaves happy." Culver's is not "fast food," it's "quick service." People are willing to pay extra money for great customer service. Whether at the original Culver's in Wisconsin, or at one of the ... read more
DVD style course with completion certificate only
